February 26-28 2019

Nashville, TN

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2018 Conference Day 1

Day1Day2

07.45 Registration & Networking
08.30 Introduction from the LEAP HR Team Jemma Boon, Head of Content – LEAP HR, Hanson Wade
08.35 Chair’s Welcome, Opening Remarks & Connection Before Content  Chad Strickland, Former SVP Associate Resources, Aaron’s
Rethinking Retail HR
08.50 Discover: Taking A Fresh Approach to Building a New Eco-System of Retail Associates Juan Garcia, Global Leader for Associate Career Development, Amazon
09.10 Discover: Personalizing the Retail Employee Experience to Modernize Store Operations & Drive Cost Savings Duke Daehling, Partner, Talent & Engagement, IBM
09.30 Debate: How Can Rethinking the Nature of HR in Retail Deliver Radical Results in Transforming Our Organizations? Juan Garcia, Global Leader for Associate Career Development,  Amazon
Duke Daehling, Partner, Talent & Engagement, IBM
09.50 Action: How Do We Get More Innovative in the Way We Re-think the Connection Between Employer and Employee? Interactive Peer-Led Discussion Facilitated by the Chair
10.10 Speed Networking & Refreshments
Radical Retail Recruitment 

Reshaping the Employee & Customer Experience

11.00 Discover: Rethinking Talent Acquisition – From ‘Tried and True’ to ‘Center of HR Innovation’ 11.00 Discover: Transforming Employee Engagement and Customer Service to Drive Business Results
Martin Evans, Chief Human Resources Officer, Rent-A-Center  Joe Garcia, Ph.D., Head of Talent Management & Organizational Effectiveness, The Home Depot
11.20 Discover: Leveraging Innovative Technology to Radically Transform Recruitment and Engage the Best Retail Talent 11.20 Discover: Rethinking Employee
Engagement to Ensure Your Stores Remain a Customer Destination
Stephanie Sordelet, Head of Talent, Floor & Decor Lori Bremer, Head of Training & Development, Dollar General
11.40 Discover: Building a Total Talent Strategy: How to Leverage Your Values, Vision and Mission to More Effectively Connect with Candidates, Employees and Alumni 11.40 Discover: Rethinking & Transforming the Impact of Recognition Programs
Michael Hennessy, Founder & CEO, SmashFly Brogan Taylor, Vice President, Achievers
12.00 Debate: How Can Rethinking the Efficiency of Talent Acquisition Help Us Build a Better Retail Workforce Faster? 12.00 Debate: What Lessons Can People Leaders Learn from the Retailers Rethinking the Connection Between Employee Engagement and Customer Retention?
Martin Evans, Chief Human Resources Officer, Rent-A-Center Joe Garcia, Ph.D., Head of Talent Management & Organizational Effectiveness, The Home Depot
Stephanie Sordelet, Head of Talent, Floor & Decor Lori Bremer, Head of Training & Development, Dollar General
Michael Hennessy, Founder & CEO, SmashFly Brogan Taylor, Vice President, Achievers
12.20 Action: What do you Need to Stop, Start, and Continue in Your Retail Recruitment Strategy? 12.20 Action: How Do We Overcome the Barriers to Fully Connecting Our People Strategies With Customer Experience?
Interactive Peer-Led Discussion Facilitated by the Chair Interactive Peer-Led Discussion Facilitated by the Chair
12.40 Networking Lunch
Reinventing Retail Culture

Re-imagining How You Develop Your Retail Workforce 

1.40 Discover: How Our Past Informs Our Future: Leveraging What Got Us Here to Position Our Brand for Future Growth 1.40 Discover: Re-imagining How We Build Agile Leadership Talent in a Competitive Retail Environment
Marie McCarthy, Chief Human Resources Officer, L.L. Bean Kee Meng Yeo, Vice Presidnet Enterprise Talent, Amway
2.00 Discover: Building Culture From the Ground Up 2.00 Discover: 5 Trends: How Leading Retailers are Investing in Their Employees to Unlock Effective Front Line Workforce Development
Jim Gorenc, Vice President of Talent Management, Five Below Katharine Moore, Senior Director, Guild Education
Matt Wozar, Director of Talent Development, Five Below
2.20 Debate: How Are the Most Remarkable Retailers Creating a Robust Culture to Anticipate and Respond to the Challenges of an Evolving Market? 2.20 Debate: What Lessons Can People Leaders Learn from the Retailers Rethinking the Connection Between Employee Engagement and Customer Retention?
Marie McCarthy, Chief Human Resources Officer, L.L. Bean Kee Meng Yeo, Vice Presidnet Enterprise Talent, Amway
Jim Gorenc, Vice President of Talent Management, Five Below Katharine Moore, Senior Director, Guild Education
Matt Wozar, Director of Talent Development, Five Below
2.40 Action: Overcoming the Most Common Challenges in Building, Scaling & Evolving Your Retail Culture 2.40 Action: How can you Apply the Most Compelling Components of a Good Jobs Strategy in your Retail Business?
Interactive Peer-Led Discussion Facilitated by the Chair Interactive Peer-Led Discussion Facilitated by the Chair
3.00 Networking & Refreshments
Transforming the Customer Connection 
3.30 Discover: Re-imagining Where We Find Non-Traditional Sources of Talent to Transform Recruitment and Provide the Human Connection of Retail Our Customers Crave Dija Fraser, Vice President, Global Talent
Acquisition, Starbucks
3.50 Discover: Reimagining Your Retail Organization as an Incubator for High Impact Experiences Mazzy Cameron, Global Talent & Organizational Development Lead,eBay & Stubhub
4.10 Discover: The Power of the Employee Story Bianca McCann, Chief Human Resources Officer, BetterWorks
4.30 Debate: How Do We Get More Innovative In the Way
We Engage and Develop Future Retail Talent?
Dija Fraser, Vice President, Global Talent
Acquisition, Starbucks
Mazzy Cameron, Global Talent & Organizational Development Lead,eBay & Stubhub
Bianca McCann, Chief Human Resources Officer, BetterWorks
4.50 Action: How Do We Get More Innovative in the Way We Re-think the Connection Between Employer and Employee? Interactive Peer-Led Discussion Facilitated by the Chair
5.10 Chair’s Closing Remarks and End of Conference Day One

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