March 18-20, 2019

Austin, TX

Tuesday March 19, 2019

8.00

Registration & Networking


9.00

Introduction from the LEAP HR Team

Jemma Boon, Head of Content – LEAP HR, Hanson Wade

9.10

Chair’s Welcome, Opening Remarks, & Connection Before Content


BREAKING AWAY FROM TRADITIONAL RETAIL HR

9.20 Discover: Redesigning Traditional Retail Organizational Structures to Enable Your Company to Get to Where It Needs to Go Faster Michele Bousquet, Head of People, Brandless

9.40 Discover: Re-imagining Traditional Performance Management in Retail to Align Closer to the Dynamic Rhythm of the Industry & Drive Business Results Jesse Schlueter, Vice President of Learning & Leadership, Nordstrom

10.00 Develop: How Can Rethinking Traditional HR Processes in Retail Deliver Radical Results in Transforming Our Organizations?

Michele Bousquet, Head of People, Brandless

Jesse Schlueter, Vice President of Learning & Leadership, Nordstrom


10.15 Action: What One Piece of Traditional HR Thinking Do You Need to Challenge to Transform HR’s Offering to Your Organization? Interactive Peer-Led Discussion Facilitated by the Chair

10.35

Speed Networking & Refreshments


NEW APPROACHES TO WORKFORCE DEVELOPMENT BUILDING A CULTURE OF COMPETITIVE ADVANTAGE

11.20 Discover: Re-imagining Retail Training to Support Business Scale & Drive Customer Service

Jamie Hinely, Head of Global Learning Solutions, Valvoline

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11.20 Discover: New Approaches to Creating a Culture of Competitive Advantage to Enable Your Brand to Thrive

Tracy Layney, SVP & Chief Human Resources Officer, Shutterfly

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11.40 Discover: Re-Imagining Education as a Strategic Benefit to Unlock Effective Field Workforce Development in Retail

Katharine Moore, Senior Director, Guild Education

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11.40 Discover: How Progressive Retailers Are Building a Culture of Recognition to Transform Employee Engagement

Brogan Taylor, Vice President, Achievers

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12.00 Develop: How Can Rethinking the Efficiency of Workforce Development Help Us Transform Our Customer Offering?

Jamie Hinely, Head of Global Learning Solutions, Valvoline

Katharine Moore, Senior Director, Guild Education

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12.00 Develop: What Lessons Can People Leaders Learn from the Retailers Rethinking the Connection Between Employee Engagement & Customer Retention?

Tracy Layney, Chief Human Resources Officer, Shutterfly

Brogan Taylor, Vice President, Achievers

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12.15 Action: What Are You Now Going to Do to Transform the Outcome of Your Workforce Development Objectives?

Interactive Peer-Led Discussion Facilitated by the Chair

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12.15 Action: How Are You Now Going To Create a Culture of Competitive Advantage For Your Brand?

Interactive Peer-Led Discussion Facilitated by the Chair

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12.35      Networking Lunch


DEVELOPING THE RETAIL LEADERS OF TOMORROW RETAIL HR TRANSFORMATION

1.30 Discover: Rethinking Traditional Leadership Development Fit for a Digital Retail Industry

Fernando Sanchez-Arias, Chief People Officer, Global Custom Commerce, The Home Depot

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1.30 Discover: Transforming HR to Revolutionize the Human Experience in Retail and Support Brand Growth

Sarah Dunn, Global Chief Human Resources Officer, Tapestry

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1.50 Discover: Taking a Non-traditional Approach to Developing the Leadership Skills & Behaviors in a Dynamic Environment

Daryl Juran, Head of Learning & Development, New Balance

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1.50 Discover: Elevating HR’s Business Value in Retail Through People Analytics

Lexy Martin, Principal, Research & Customer Value, Visier

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2.10 Develop: What Lessons Can People Leaders Learn from the Rethinking Traditional Retail Leadership Development?

Fernando Sanchez-Arias, Chief People Officer, Global Custom Commerce, The Home Depot

Daryl Juran, Head of Learning & Development, New Balance

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2.10 Develop: What Lessons Can People Leaders Learn from the Retail Brands Transformng HR?

Sarah Dunn, Global Chief Human Resources Officer, Tapestry

Lexy Martin, Principal, Research & Customer Value, Visier

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2.25 Action: How Are You Now Going to Adapt the Way You Develop Your Leaders?

Interactive Peer-Led Discussion Facilitated by the Chai

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2.25 Action: What Steps Can You Now Take to Transform HR in Your Organization?

Interactive Peer-Led Discussion Facilitated by the Chair

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SETTING YOUR BRAND UP FOR SUCCESS

3.15 Discover: Leveraging the Strongest Parts of Your Brand to Ensure You Continue to Thrive in a Hyper-Competitive Retail Industry Mike Van Lente, Head of Global Learning and Development, Whole Foods Market

3.35 Discover: The Out of the Box People Strategies That Will Set Your Company Up for Success during Significant Business Growth Nicole Zussman, Chief People Officer, Rue Gilte Group

3.55 Discover: Empowering Your Workforce to Make Differentiated Customer Experiences a Reality & Drive Business Performance On & Off the Shop Floor JD Dillon, Principal Learning Strategist, Axonify

4.15 Develop: How Do We Get More Strategic In the Way We Drive Brand Growth?

Mike Van Lente, Head of Global Learning and Development, Whole Foods Market

Nicole Zussman, Chief People Officer, Rue Gilte Group

JD Dillon, Principal Learning Strategist, Axonify


4.35 Action: What Elements of Your People Strategy Are You Now Going to Change to Set Your Brand Up for Success? Interactive Peer-Led Discussion Facilitated by the Chair

4.50

Chair’s Closing Remarks & End of Conference Day One


5.00

Retail HR Awards

Join speakers and delegates for the industry’s first ever Retail HR awards where we celebrate the people leaders making the boldest HR leaps in the industry today