March 18-20, 2019

Austin, TX

Part of the LEAP HR Series

Wednesday March 20, 2019

7.15

Deep Dive Registration & Breakfast


7.30-9.00

Breakfast Deep Dive: Open to all attendees

Redesigning Key Retail People Strategies for an Omni-Channel Age

In this breakfast session, people leaders from traditional brick & mortar and digital native retailers, will shine a light on how you can effectively redefine your core people strategies to set up for success in an increasingly omni-channel industry.

Find out how to attract new pools of retail and tech talent, launch modern HR initiatives for a geographically dispersed workforce, deliver a holistic employee experience, and find out the answers to some of retail’s most mission critical HR questions

Led by:

Fernando Sanchez-Arias, Chief People Officer, Global Custom Commerce, The Home Depot

Allison Hopkins, Chief People Officer, thredUP

Michele Bousquet, Head of People, Brandless

Mazzy Cameron, Global People & Organizational Development Lead, eBay & StubHub

Blair Bennett, Vice President Talent Acquisition, Walmart eCommerce

Tracy Layney, Chief Human Resources Officer, Shutterfly

Jim Hilt, Chief Customer Experience Officer, Express


9.15

Chair’s Welcome & Recap of Day One


RE-ENERGIZING YOUR PEOPLE FOR THE FUTURE OF RETAIL

9.20 Discover: Challenging Traditional Development Programs to Better Prepare Your People for the Future of Retail

James Cameron, Vice President US Leadership Initiatives, Walmart

Amanda Dennis, Talent Development Leader, Walmart


9.40 Discover: Reimagining Your Retail Organization as an Incubator for High Impact Experiences Mazzy Cameron, Global People & Organizational Development Lead, eBay & StubHub

10.00 Develop: How Do We Get More Innovative in the Way We Develop & Motivate Our Workforce?

James Cameron, Vice President US Leadership Initiatives, Walmart

Mazzy Cameron, Global People & Organizational Development Lead, eBay & StubHub

 


10.15 Action: What New Approach Are You Now Going to Take to Motivate & Re-Energize Your Workforce for the Future of Retail? Interactive Peer-Led Discussion Facilitated by the Chair

10.35

Networking & Refreshments


TRANSFORMING THE EFFECTIVENESS OF YOUR PEOPLE CLOSING THE GAP BETWEEN EMPLOYEE & CUSTOMER EXPERIENCE

11.15 Discover: The Fresh Approaches to Motivating & Developing the Hourly Workforce to Radically Reduce Turnover & Attract Higher Quality Talent

Allison Hopkins, Chief People Officer, thredUP

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11.15 Discover: Modernizing the Employee & Customer Experience to Drive Business Performance

Jodi Diekmann, Senior Director of Stores HR, Target

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11.35 Discover: A Tailored Approach to Establishing a Servant Leadership Culture that Drives Exceptional Customer Experience

Jed Milstein, Chief Human Resources Officer, Asbury Automotive Group

Steve Hrop, Vice President of Learning & Development, Asbury Automotive Group

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11.35 Discover: Inspiring Your Field Workforce to Provide the Retail Experience that Will Ensure Your Stores Remain a Customer Destination

Jennifer Watson, Head of Employee Relations, Dollar General

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11.55 Develop: How Can Rethinking the Efficiency of Workforce Development Help Us Transform Our Customer Offering?

Allison Hopkins, Chief People Officer, thredUP

Jed Milstein, Chief Human Resources Officer, Asbury Automotive Group

Steve Hrop, Vice President of Learning & Development, Asbury Automotive Group

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11.55 Develop: How Are the Most Admired Retailers Closing the Gap Between Employee & Customer Experience?

Jodi Diekmann, Senior Director of Stores HR, Target

Jennifer Watson, Head of Employee Relations, Dollar General

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12.10 Action: How Are You Now Going to Work Closer with Wider Business Leadership to Transform the Retail Experience?

Interactive Peer-Led Discussion Facilitated by the Chair

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12.10 Action: What Are You Now Going to Do to Transform Customer Experience?

Interactive Peer-Led Discussion Facilitated by the Chair

Download Event Guide for full session details


12.30      Networking Lunch


1.30

Speed Learning: HR Leaps from Retail People Leaders

Uncover the story behind Retail industry HR leaps in one quick-fire session. Each of the four tables is hosted by an HR leader who will tell the story of their leap; you then get the chance to question the host before moving on to your next table.

Rethinking the Role of HR in Driving Business Growth & Scale
Scott Russell, Vice President of Human Resources, PGA Tour Superstore
Fresh Approaches to Inspiring Retail Leaders to Effectively Guide the Company Through Business Transformation
Scott Sherman, Chief Human Resources Officer, Sally Beauty Holdings, Inc.
   
Re-imagining Culture Change in a Transforming & Geographically Dispersed Retail Organization
Kim Nowell, Chief People Officer, Save-a-Lot Foods
Going Above & Beyond Traditional Compensation & Benefits in Retail
Beth Ley, Head of Compensation & Benefits, Kendra Scott
   

3.00

Chair’s Closing Remarks & End of Conference