7:30 am Registration & Networking

8:30 am Introduction from the LEAP HR Team

8:40 am Chair’s Welcome, Opening Remarks, & Connection Before Content

  • Tim Shaffer most recently Corporate Director of Talent Development, Hyatt Hotels

Transform HR Impact on Business Scale

8:50 am Discover: Transforming Your In-Store New Hire Training Strategy to Increase Y1 Retention in New & Existing Stores

  • Mike Van Lente Global Head of Learning & Development, Whole Foods Market
  • Laura Sterling Head of Global Learning & Development, Whole Foods Market

9:10 am Discover: From Start Up to Grown Up: Challenging Traditional Talent Practices to Scale for the Future

9:30 am Discover: Three Things Building Speakap Taught Me About HR for Retail

9:50 am Develop: How Can Redefining the Limits of HR in Retail Transform Brand Performance in an Evolving Market?

10:10 am Action: What Can You Do More of to Strategically Impact Bottom Line Results & Brand Performance?

Synopsis

Interactive Peer Discussion Led by the Chair

10:30 am Speed Networking & Refreshments

Set New Standards for People Development 

Craft the Retail Workforce of Tomorrow

11.10 Discover: Re-imagining the Role of HR: Transforming the Life-Skills of your Hourly Workforce to Reinvigorate the Employee Engagement & Retention You Need to Drive Business Growth

Natalie Breece, Senior Vice President of People,
thredUP

11:10 Discover: Bringing Inclusion Front & Center to In-Store Hiring Through Strategic Partnerships & Supported Employment

Jenn Longbine, Global & North American Head of Talent
Acquisition, Nike

11.30 Discover: What Disruptive Retail HR Leaders Can Learn from Brand-Centric Businesses when Developing a Robust People Strategy

Kirsten Hawley, Chief Human Resources & Corporate Communications Officer
Brown-Forman

11.30 Discover: Break Away from Traditional Onboarding to Drive Business Performance in the Field

Eric Harper, Vice President of Talent & Learning,
BSN Sports

11.50 Discover: Breaking Away from Traditional Talent Development to Better Prepare Your Workforce for What’s Next in Retail

Case-Study Led Presentation by Guild Education

11.50 Discover: How Recruiting’s Digital Transformation is Enabling Your Most Important Resource: People 

Vincenza Caruso-Valente, General Manager, Retail & Staffing, Sterling

12.10 Develop: How Do We Get More Innovative in the Way We Develop Our Retail Workforce?

Natalie Breece, Senior Vice President, People,
thredUp

Kirsten Hawley, Chief Human Resources & Corporate Communications Officer
Brown-Forman

 

12.10 Develop: What Traditional Thinking Needs Challenging the Most Around Talent Acquisition?

Jenn Longbine, Global & North American Head of Talent Acquisition, Nike

Eric Harper, Vice President of Talent & Learning, BSN Sports

Vincenza Caruso-Valente, General Manager, Retail & Staffing, Sterling

12.30 Action: What Can You Do Differently to Take Your Employee Development to New Heights?

Interactive Peer Discussion Led by the Chair

12.30 Action: How Can You Adapt Your Approach to Talent Acquisition to Transform Functional & Organizational Performance?

Interactive Peer Discussion Led by the Chair

12:50 pm Networking Lunch

Pre & Post-Hire Optimization for
Transformed Efficiency

Transform Culture & Engagement

1:40 Discover: Innovating Retail Performance Management to Streamline Process & Transform Business Efficiency

Rob Ollander-Krane, Head of Talent Planning
& Performance, Gap Inc. 

 

 

 

1:40 Discover: Rethinking the Power of a Connected Culture at a Time of Business Transformation in Retail

Rebecca Sinclair, Chief People Officer, American Tire Distributors

2:00 Discover: Leveraging the Strengths of an Established Brand to Drive Culture Change

Rebecca McFadden, Vice President of Human Resources, L'Oreal

2:20 Discover: Scaling to Win in a New World of Work

Scott Jennings, Director of Retail Industry Strategy, Checkr

 

 

2:40 Develop: What’s Stopping Us From Being More Proactive Pre & Post Hire to Improve Candidate Experience & Performance?

Rob Ollander-Krane, Head of Talent Planning
& Performance, Gap Inc. 

Scott Jennings, Director of Retail Industry Strategy, Checkr

 

 

 

3:00 Action: What Traditional Thinking Around the Steps You Take Pre & Post-Hire Do You Need To Challenge to Better Serve Your People?

Interactive Peer Discussion Led by the Chair

2:20 Discover: Why Engaging an Offline Population Leads to Organizational Wins

Tara Gronhovd, Director of Learning & Development, Coborn's Inc

Peggy Altherr, Director of Customer Success, Achievers

2:40 Develop: What Lessons Can People Leaders Learn from Retailers Reinforcing the Value of Culture?

Rebecca Sinclair, Chief People Officer, American Tire Distributors

Rebecca McFadden, Vice President of Human Resources, L'Oreal

Tara Gronhovd, Director of Learning & Development, Coborn's Inc

Peggy Altherr, Director of Customer Success, Achievers

3:00 Action: What Steps Can We Take to Identify & Overcome the Biggest Challenges in Building a Robust Company Culture?

Interactive Peer Discussion Led by the Chair

3:20 pm Networking & Refreshments

New Approaches to Revitalizing Your Employee & Customer Experience

3:50 pm Discover: The New HR Strategy that will Enable You to Build the Differentiated Guest Experience Your Brand Needs

4:10 pm Discover: Rethinking Traditional Organizational Design to Transform Online & In-Store Customer Experience

  • Susan Hensley Vice President of Human Resources, E&J Gallo Winery

4:30 pm Discover: Transforming Your Frontline Employee Experience with Modern HR Technology

4:50 pm Develop: How Do We Get More Strategic in the Way We Drive Employee Experience & Better Customer Satisfaction?

5:10 pm Action: What Changes Do You Need to Make To Enhance Experience for Your People?

Synopsis

Interactive Peer Discussion Led by the Chair

5:30 pm Chair’s Closing Remarks

  • Tim Shaffer most recently Corporate Director of Talent Development, Hyatt Hotels

5:40 pm End of Conference Day One

6:00 pm Whole Foods Market Flagship Tour & HQ Happy Hour