10am - 3.30pm EST | 7am - 12.30pm PST

All the times below are in EST

10:00 am Conference Registration & Networking

10:30 am Chair’s Welcome & Recap of Day Two

Redesign Your Learning & Development Strategy

10:50 am Discover: Driving Non-Traditional Learning Opportunities to Transform the Engagement of Your Hourly Workforce

  • Mike Van Lente Global Head of Learning & Development, Whole Foods Market
  • Tracie Cantu Head of Learning Technology, Whole Foods Market


• What does it take to communicate with, engage, and train a large-scale, geographically dispersed hourly retail team?
• Creating blended approaches for reaching people how and where they want to learn while supporting the business through Team Member development, device savings, and meeting social distancing needs
• How Whole Foods Market has developed and implemented a hybrid “Bring Your Own Device” based training program to continue high-quality learning opportunities for its 85,000 strong hourly workforce

Download the event guide for full session details

11:10 am Discover: Leveraging Internal Knowledge & Systems to Transform Your Approach to Training A Large-Scale, Geographically Dispersed Workforce


• What do we need to stop, start, and continue to create a future-proofed training program for a geographically diverse retail workforce?
• Driving new approaches to creating accessible learning content that will up-skill your employees at minimal cost
• How Valvoline is supporting rapid growth with 14,000 top quality retail associates by creating an internal, employee-led video learning database for on-demand learning at every stage of their career, and year-on-year growth in customer satisfaction

Download the event guide for full session details

11:30 am Develop: What Needs to Stop, Start, & Continue for Us to Drive a Top-Quality Learning Experience for our Retail Employees?

11:50 am Action: New Approaches Can You Now Apply to Your Future-Focused Learning & Development Strategy?

12:10 pm Speed Networking Break

Build a Future-Ready Talent Strategy

12:40 pm Discover: Transforming Approaches to Succession Planning to Assemble a Bench of Future-Ready Retail Leaders in Your Growing Brand


• What does it take to build an agile talent review and succession planning process to future-proof our growing retail brands?
• Exploring new approaches to assembling a bench for every level of leadership in your retail brand
• How Blain’s Farm & Fleet has transformed its approach to talent management for senior leadership to build a bench for future succession, and support continued growth across all channels, and its 4400 retail associates

Download the event guide for full session details

1:00 pm Discover: Redefining Success for Your Retail Workforce to Transform Your Recruitment Model & Drive Retention & Engagement Across Your Brand


• What does it take to build a common language around what success looks like in our employees, to elevate retail performance in a competitive market?
• The new approaches to changing mindsets around talent and talent assessments to build a framework for more higher-performing, longer-lasting in-store team
• How PVH Corp. has transformed its approach to driving recruitment and post-hire training process to better equip new hires for long-term success: resulting in higher engagement and better retention across 4000 associates in 177 stores

Download the event guide for full session details

1:20 pm Develop: What Can We Learn from the Retail HR Leaders Future-Proofing Their Brands with High Quality Talent Strategies?

1:40 pm Action: What Are You Now Going to Change About the Way You Are Planning Your Retail Workforce Strategy Now, for a Winning Future?

2:00 pm Refreshment Break

Closing Keynote: Build a High-Performance People Strategy for 2021 & Beyond

2:30 pm Discover: The Fresh Approaches to Preserving & Energizing Your Retail Brand’s Development & Engagement in 2021 & Beyond


• What traditional thinking needs challenging to ensure that our retail brand and colleagues are safeguarded, robust and effective in a virtual setting?
• Rethinking business culture, engagement, and development: how can we innovate to keep a dynamic business strong?
• How Dollar General has overhauled its development programs for over 143,000 staff to preserve an award-winning culture – and achieve 4x more self-enrolment in virtual development opportunities compared to their physical equivalents

Download the event guide for full session details

2:50 pm Develop: What Long-Term People Strategies Can We Implement to Secure a High-Performing Future for Our Retail Workforce & Brands?

3:00 pm Chair’s Closing Remarks & End of Conference