10am - 3.30pm EST | 7am - 12.30pm PST

All the times below are in EST

10:00 am Conference Registration & Networking

10:30 am Chair’s Welcome & Recap of Day Two

  • Tim Shaffer most recently Head of Talent Development & Principal, Arete Coaching Group

Redesign Your Learning & Development Strategy

10:50 am Discover: Driving Non-Traditional Learning Opportunities to Transform the Engagement of Your Hourly Workforce

  • Mike Van Lente Global Head of Learning & Development, Whole Foods Market
  • Tracie Cantu Head of Learning Technology, Whole Foods Market

Synopsis

• What does it take to communicate with, engage, and train a large-scale, geographically dispersed hourly retail team?
• Creating blended approaches for reaching people how and where they want to learn while supporting the business through Team Member development, device savings, and meeting social distancing needs
• How Whole Foods Market has developed and implemented a hybrid “Bring Your Own Device” based training program to continue high-quality learning opportunities for its 85,000 strong hourly workforce

Download the event guide for full session details

11:10 am Discover: Leveraging Internal Knowledge & Systems to Transform Your Approach to Training A Large-Scale, Geographically Dispersed Workforce

Synopsis

• What do we need to stop, start, and continue to create a future-proofed training program for a geographically diverse retail workforce?
• Driving new approaches to creating accessible learning content that will up-skill your employees at minimal cost
• How Valvoline is supporting rapid growth with 14,000 top quality retail associates by creating an internal, employee-led video learning database for on-demand learning at every stage of their career, and year-on-year growth in customer satisfaction

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11:30 am Discover: Goodbye One-Size-Fits-All: How AI is Enabling Personalized & Adaptive Learning in Retail

Synopsis

  • Learn how AI can provide every single learner with a personalized learning path based on their individual needs
  • Discover how collaborative AI-assisted authoring can make content creation 10x more effective
  • Explore the possibilities of analytics, and how analytics can provide insights where skill gaps exist, what content needs improvement and areas where more content is needed

Download the event guide for full session details

11:40 am Develop: What Needs to Stop, Start, & Continue for Us to Drive a Top-Quality Learning Experience for our Retail Employees?

12:00 pm Speed Networking Break

Build a Future-Ready Talent Strategy

12:30 pm Discover: Transforming Approaches to Succession Planning to Assemble a Bench of Future-Ready Retail Leaders in Your Growing Brand

Synopsis

• What does it take to build an agile talent review and succession planning process to future-proof our growing retail brands?
• Exploring new approaches to assembling a bench for every level of leadership in your retail brand
• How Blain’s Farm & Fleet has transformed its approach to talent management for senior leadership to build a bench for future succession, and support continued growth across all channels, and its 4400 retail associates

Download the event guide for full session details

12:50 pm Discover: Redefining Success for Your Retail Workforce to Transform Your Recruitment Model & Drive Retention & Engagement Across Your Brand

Synopsis

• What does it take to build a common language around what success looks like in our employees, to elevate retail performance in a competitive market?
• The new approaches to changing mindsets around talent and talent assessments to build a framework for more higher-performing, longer-lasting in-store team
• How PVH Corp. has transformed its approach to driving recruitment and post-hire training process to better equip new hires for long-term success: resulting in higher engagement and better retention across 4000 associates in 177 stores

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1:10 pm Discover: Evolving the Talent Supply Chain: Building the Retail Workforce of the Future Today

Synopsis

The retail industry is in search of a different kind of talent to navigate to a digital future.  This session will explore trends in the supply and demand of talent, including:

  • How can retail organizations best adapt their talent strategies to shifting market and business needs?
  • Future-proof competencies to identify candidates and employees able to create the diversity of thought and nimbleness your company requires to build your digital strategy
  • How Aon has worked with retail clients through their digital transformation to drive business performance through people performance, including an assessment process that resulted in increasing the percentage of top performers hired by 325%

Download the event guide for full session details

1:30 pm Develop: What Can We Learn from the Retail HR Leaders Future-Proofing Their Brands with High Quality Talent Strategies?

1:50 pm Refreshment Break

Build a High-Performance People Strategy for 2021 & Beyond

2:20 pm Discover: The Fresh Approaches to Preserving & Energizing Your Retail Brand’s Development & Engagement in 2021 & Beyond

Synopsis

• What traditional thinking needs challenging to ensure that our retail brand and colleagues are safeguarded, robust and effective in a virtual setting?
• Rethinking business culture, engagement, and development: how can we innovate to keep a dynamic business strong?
• How Dollar General has overhauled its development programs for over 143,000 staff to preserve an award-winning culture – and achieve 4x more self-enrolment in virtual development opportunities compared to their physical equivalents

Download the event guide for full session details

2:40 pm Develop: What Long-Term People Strategies Can We Implement to Secure a High-Performing Future for Our Retail Workforce & Brands?

2:50 pm Networking Roundtables

Synopsis

Join your fellow attendees and the speaker panel to network and solve and un-answered questions from Conference Day Three. Come prepared with your most pressing workforce challenges; and leave with the insights you need to make a real impact back at the office.

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3:20 pm Chair’s Closing Remarks & End of Conference

  • Tim Shaffer most recently Head of Talent Development & Principal, Arete Coaching Group