8:00 am Conference Registration & Networking
8:30 am Chair’s Welcome, Opening Remarks & Connection Before Content
8:40 am Fireside Chat: Put Your Store Employees Back at the Heart of Your Customer Experience Strategy
Synopsis
- Hospitality As A Competitive Advantage
- Scaling Culture with Growth
- Employee Experience to Impact Customer Experience
Re-imagining Employee Experience to Impact A Customer’s Personalized In-Store Experience
9:20 am Discover: Re-Thinking the Employee Experience from a Customer Experience Lens
Synopsis
- How can we better understand the retail employee experience?
- Using techniques for customer experience maps and customer personas for the retail employee population.
- How FedEx is rethinking the employee experience from a customer focused lens, rather than traditional HR lens to influence business and talent performance.
9:40 am Discover: Case Study brought to you by Paradox AI
Synopsis
10:00 am Develop: What More Can We Learn from Innovators in Retail Re-Thinking the Employee & Customer Experience?
Synopsis
Question & Answer Session Facilitated by the Focus Day Chair
10:20 am Action: How Are You Going to Boost Your Employee Experience and, In Turn, Influence Customer Satisfaction in Your Stores?
Synopsis
Output Focused Action Session Facilitated by the Chair
10:40 am Networking & Refreshments
Discovering Compliance in a New Retail Environment
11:00 am Panel Discussion: What does Retail Compliance Look Like in 2023 & Beyond?
Synopsis
- What are the biggest barriers we face in keeping stores compliant post-COVID?
- How can retail organizations stay complaint when hiring talent in different states or across borders?
- How can we better handle employee data – particularly with the emergence of new technologies and AI systems?
- Rethinking the relationship between compliance and HR – encouraging active participation in company policy and strategy.
11:40 am Action: What Are You Now Going to Do Differently to Increase Communication & Culture in Your Retail Organization?
Synopsis
Output Focused Action Session Facilitated by the Chair
12:00 pm Networking Lunch
1:00 pm
Speed Learning
Synopsis
In this quick fire session, each table will be hosted by an HR leader who will share the secrets of their most high-impact leap; you then get the opportunity to question the host before moving on to your next table.