10am - 4pm EST | 7am - 1pm PST
All the times below are in EST
10:00 am Conference Registration & Networking
10:30 am Chair’s Welcome & Recap of Day One
Transform Your Retail Employee & Customer Experience
10:50 am Discover: Driving a People-First HR Strategy to Transform Your Retail Brand’s Employee, Customer, & Commercial Ratings
Synopsis
• What do we need to do differently in HR to effectively lead a human-centric experience for our workforce and customers – whilst enabling our brand to scale?
• Radical new approaches to transforming your retail value proposition: creating a workplace that that attracts and retains the most talented employees
• How Ocean State Job Lot has totally transformed its HR impact with a “people-first” culture, maintaining a 27% turnover rate, a 23% increase in learning uptake, and an employer satisfaction rating of 95% in 2020
11:10 am Discover: Re-Imagining the Value of a Next-Level District Manager Onboarding Strategy to Enhance the Retail Employee & Customer Experience
Synopsis
• How can we rethink our approach to district manager training to engage our coworkers in a meaningful way, in a remote environment?
• Blending instructor-led training, self-directed learning and course personalization to equip district managers with the tools they need to lead over 16,000 stores to success
• How Dollar General has transformed its onboarding journey for over 900 district managers nationwide to boost engagement and preserve the customer and employee experience as an essential retailer in 2020
11:30 am Discover: How Retailers Can Get Employee Recognition Right During COVID
Synopsis
As frontline workers continue to suffer the pangs of COVID related stressors and disruptions (both at work and at home), employee burnout and disillusionment are on the rise and recognizing employees for their unique contributions has never been more important.
On 2/22, join Achievers’ employee engagement evangelist, Brie Harvey, as she breaks down the blueprint to getting recognition right in for this next stage of the pandemic.
Participants will “walk” away with:
- How recognition and reward strategy must be adjusted for retail environments
- Real examples of how some of the world’s top retailers have effectively leveraged recognition to align employees to core values
- Best practices for measuring and articulating the ROI of recognition on business results
Download the event guide for full session details
11:50 am Develop: What Are the Most Critical Aspects of a Leading Employee & Customer Experience Strategy?
12:10 pm Speed Networking Break
Rewrite the Retail Talent Acquisition Playbook
12:50 pm Discover: Transforming the Traditional Recruitment Function to Meet the Changing Requirements of the Candidate, the Business, and the Customer in 2021’s Retail Industry
Synopsis
• What traditional thinking needs challenging to transform the strategic impact of talent acquisition in a large, high-volume retail recruitment function?
• Driving new, modern approaches to effectively find & attract the retail talent who will drive business-wide innovation and growth in an established company
• How Sobeys is undergoing a total talent transformation to reinforce its position as an employer of choice for 123,000 people across 1,500 retail locations
1:10 pm Discover: Enhancing Internal Synergies to Improve the Speed & Quality of Your Retail Hires
Synopsis
• How can we better work with store managers to transform the speed and quality of our retail hires, and improve workflow efficiencies for the future?
• The new ways of thinking that you can apply to workforce planning, candidate assessments, and internal hiring to better set stores up for success
• How Starbucks is working to transform the hiring capabilities of its 8,000+ store managers to support its stores with top quality talent
1:30 pm Discover: How One Retail Organization’s New Approach to Staffing Is Saving Store Managers Hours Every Week
Synopsis
• Challenging traditional thinking to ensure we attract and engage top quality retail talent: how can we position our brand to be future-ready?
• Driving new approaches to securing stakeholder buy-in and leveraging technology to transform the efficiency and consistency of your recruiting model
• How Burlington Stores has radically restructured its staffing function and innovated its hiring processes to drive a higher performing talent acquisition department supplying over 750 retail locations
1:50 pm Develop: What More Can We Learn from the Retail Talent Leaders Disrupting Their Brands’ People Strategies?
2:10 pm Refreshment Break
Re-Vitalize the Engagement of Your Hourly Workforce
2:40 pm Discover: Re-Writing the Rulebook on Compensation & Benefits in the New World of Retail to Transform Employee Satisfaction & Retention
Synopsis
• What traditional thinking do we need to challenge to enable our retail co-workers to better adapt to the changing world?
• Non-traditional approaches to providing true value to our employees in retail: what are we offering as an employer, what does our team need, and how do we bridge that gap?
• How IKEA has radically revamped its benefits offering through a cost-neutral strategy to better meet the requirements of its hourly retail workforce, and achieve an 85% retention goal by 2023
3:00 pm Discover: Shifting HR Priorities to Adapt to the New World of Retail: Driving an Hourly Workforce Compensation Transformation
Synopsis
• What traditional thinking do we need to challenge around how we incentivize and reward our hourly workforce?
• Shifting HR priorities to drive business success in a new working environment: What does it take to create a world-class working environment for every cohort of our workforce?
• How thredUP has transformed its approach to compensation plans for its large-scale contingent workforce to retain the talent critical for supporting the business’ 20% growth since shelter-in-place orders started
3:20 pm Discover: Retail Compensation in a Post-Covid World
Synopsis
- Exploring job architecture in retail as the foundation for compensation and talent of the future
- Delving deeper into the different ways compensation fits into your retail total rewards offering
- What different ways of thinking do we need to apply to effectively compensate a reskilled workforce?
- Uncovering the results of Aon’s compensation pulse survey
3:40 pm Develop: What Do We Need to Do More of To Better Support & Engage Our Hourly Retail Workforce?
4:00 pm Networking Roundtables
Synopsis
Join your fellow attendees and the speaker panel to network and solve and un-answered questions from Conference Day Two. Come prepared with your most pressing workforce challenges; and leave with the insights you need to make a real impact back at the office.