Discover: Re-Thinking the Employee Experience from a Customer Experience Lens

Time: 9:40 am
day: Day Two

Details:

  • How can we better understand the retail employee experience?
  • Using techniques for customer experience maps and customer personas for the retail employee population.
  • How FedEx is rethinking the employee experience from a customer focused lens, rather than traditional HR lens to influence business and talent performance.

Speakers: