Welcome to LEAP HR: Adaptive Retail 

* The 2021 event has now run. Thank you to those who attended. More information about the 2022 event will be released soon. For more information please email info@leap-hr.com *

LEAP HR: Adaptive Retail is returning for the fifth year to unite the community of the most forward-thinking retail HR leaders from across the industry for three days of future-focused, strategic dialogue like no other.

LEAP HR: Adaptive Retail is your best opportunity to uncover how non-traditional HR is enabling the most resilient retailers to succeed, at a forum shining a light only on those brands thriving in adversity.

Step inside the HR innovation that is making a difference to employees, customers and brands - and leave with the toolkit you need to deliver next-level HR value.

The Retail People Leaders Who Shared Their Stories of HR Innovation in 2021 Included:

Katie Daly

Head of US Talent Acquisition


Matthew Metzger

Head of Training & Development

Dollar General

Mike Van Lente

Global Head of Learning & Development

Whole Foods Market

Natalie Breece

Senior Vice President, People


Richelle Holbrook

Vice President of Co-Worker Experience & Total Rewards


A Selection of 2021 Stories:


How Dollar General has transformed its onboarding journey for over 900 district managers across the US to boost engagement and preserve the customer and employee experience as an essential retailer in 2020
How thredUP has transformed its approach to compensation plans for its large-scale contingent workforce to retain the talent critical to support the business’ 20% growth in the first half of 2020
How Whole Foods Market has developed and implemented a hybrid technology-based training program to continue high-quality learning opportunities for its 85,000 strong hourly workforce
How Co-Op is driving a radical new wellbeing agenda on the link between night-working and wellbeing to better support its 55,000 colleagues across stores and logistics
How Kendra Scott has re-written the rulebook on strategic HR by leveraging technology and supporting its 1,500 associates to drive performance when it matters the most


Why Retail HR Leaders Cleared Their Calendars to Take Part in 2021

Jen Carew
Bob Selle leap
Jojo Cosman leap

"The pace of change in retail is accelerating more rapidly than ever, and in turn, we need to be more agile than ever to get ahead of what is coming next. LEAP HR: Adaptive Retail helps us do just that."

"LEAP HR: Adaptive Retail should be a priority in 2021 for
every strategic HR leader in retail who is seeking the latest
innovative HR thinking."

"Retail HR is being asked to push the barriers of what’s possible in managing a customer-facing workforce. LEAP HR:
Adaptive Retail allows us all to learn how the most agile are navigating these challenges."

Jen Carew
Head of Leadership Development
Whole Foods Market

Bob Selle
Chief Human Resources Officer
Ocean State Job Lot

JoJo Cosman
Regional Talent Acquisition Lead

Proud to Partner in 2021 With:

Lead Partner

Expertise Partners

Program Partner

Spotlight Partner

Exhibition Partner

integrity staffing
2021 HRCI