8:00 am
Main Conference Registration & Networking

8:30 am What it Takes to Make a Leap a Reality

8:40 am Chair’s Welcome, Opening Remarks & Connection Before Content

Transform How You Re-Engage Your Field Workforce

8:50 am Discover: Transforming Employee Engagement by Empowering Leaders to Personalize Field Employee Recognition & Development

Synopsis

  • What different strategies that will employ to recognize employees, so to re-engage the field retail workforce?
  • The new micro level initiatives to boost the macro engagement strategy.
  • How at Dollar General is personalizing recognition and developmental needs across the company’s 140,000 associates, by empowering regional leaders to drive field employee engagement whilst increasing management effectiveness scores.

9:10 am Discover: Rethinking How to Improve Communications & Engagement With Your Frontline Retail Workforce

Synopsis

  • What more can we do to achieve seamless communication with store employees?
  • The new approaches to reaching your frontline workforce that will increase their level of commitment to and connection with your organization
  • How one organization redesigned its communication strategy to improve employee satisfaction and productivity

9:30 am Develop: What Traditional Thinking Needs to Be Challenged Around How We Recognize & Communicate With Our Retail Workforce?

Synopsis

Question & Answer Session Facilitated by the Chair

9:50 am Action: What Are You Going to Do Differently in to Transform the Way You Connect With & Engage Your Field Workforce?

Synopsis

Output-Focused Discussion Session

10:10 am
Structured Networking & Refreshments Break

12:30 pm
Networking Lunch

2:30 pm
Structured Networking

Pioneer New HR Thinking in Scaling Retail Brands

2:50 pm Discover: Spearheading Transformational HR Strategic Initiatives to Overhaul Retail Stores, Accelerate Employee Engagement & Fast-Track to Financial Success

Synopsis

  • What role can HR play to pivot rapidly towards success when your business is facing financial challenges?
  • The new HR initiatives from analyzing employee skills to cutting bottom performers to elevate and remove obstacles for those ready to contribute on a higher level, and introducing remote work incentives to attract the top talent, in a journey for strategic business overhaul.
  • How Mattress Firm has transformed the business from facing bankruptcy in 2018 by driving strategic opportunities for change, that increased employee engagement scores by 20%, further attract top talent, and set up the business to re-imagine future-focused “stores of to attracted morrow”

3:10 pm Discover: Reimagining Organizational Structures to Develop Entry-Level Employees & Economically Empower a Diverse Retail Workforce

Synopsis

  • What can we do to narrow the divide between employees on and off the shop floor, and how can we ensure economic empowerment across the business?
  • Fresh approaches to flexible scheduling across different departments, to allow economic incentives whilst freeing up time for full-time entry-level employees to enhance their skill set.
  • How BAGGU reimagined its organizational structure, to create both time for skill development and space for career advancement, to drive employee engagement and increase corporate diversity.

3:30 pm Develop: What Other New Pioneering Thinking Can We Apply to Transform HR Impact?

Synopsis

Question & Answer Session Facilitated by the Chair

3:50 pm Action: What Are You Now Going to Do to Think Outside of the Box to Achieve Organizational Change?

Synopsis

Output-Focused Discussion Session

4:10 pm
Break

Advance DE&I For Your Diverse Retail Employees

4:20 pm Panel Discussion: Changing the Conversation Around How We Advance DE&I in Retail

  • Crystal Andrews Banks Director of Diversity, Equity & Inclusion, Ulta Beauty
  • Terry Roberts Chief Inclusion & Diversity Officer, & Vice President of Employment Law, American Eagle Outfitters
  • Dre Alicea Director of Diversity, Equity & Inclusion , David's Bridal

Synopsis

  • How do we create and strengthen cultures of inclusion from shop floor to head office?
  • What are the creative approaches we can take to proactively source candidates from
    underrepresented communities?
  • What do we need to do more of to build clear personal and professional pathways for diverse retail
    employees?
  • How can retail HR leaders support child-carers in the workforce following COVID disruptions?

5:00 pm Discover: Leveraging a DE&I Ecosystem to Elevate & Advance DE&I Globally

  • Cheryl Kern VicePresident of Diversity Equity & Inclusion, Herman Miller

Synopsis

  • What can we do to integrate DE&I during times of major change?
  • Fresh approaches to innovating DE&I and adapting to business demands & the
    current political and social climate.
  • How the HR leaders at Herman Miller have leveraged the DE&I ecosystem through
    employee resource groups to elevate and advance DE&I globally

5:20 pm Develop What More Do We Need to Do to Drive DE&I In Scaling Retail Brands?

  • Cheryl Kern VicePresident of Diversity Equity & Inclusion, Herman Miller

Synopsis

Question & Answer Session Facilitated by the Chair

5:40 pm Action: What Are You Now Going to Change About How You Transform DE&I Across All Parts of Your Retail Organisation?

Synopsis

Output-Focused Discussion Session

6:00 pm
Chair’s Closing Remarks & End of Conference Day One