7:00 am Conference Registration & Networking
8:00 am What it Takes to Make a Leap a Reality
8:10 am Chair’s Welcome, Opening Remarks & Connection Before Content
Revolutionize Field Communication & Culture in Retail
8:20 am Discover: Connecting a Growing Retail Workforce for Recognized Culture
Synopsis
- How can we build a culture that is at the heart of the organization?
- Store rides, surveys and connect sessions – new ways to build great culture.
- How Sheetz intentionally creates a connected culture, ranking in the Fortune Best Places to Work in Retail’, whilst growing to 1000 stores and 40,000 employees by 2028.
8:40 am Discover: Discover: Innovating Communication Strategy to Drive Company Culture
Synopsis
- How can we gain executive buy-in with employee communication strategy and spending?
- What does 30 years of culture innovation look like?
- How Autozone innovated its communication strategy to drive culture and engagement in a geographically dispersed retail workforce.
9:00 am Discover: Discover: Rethinking How to Improve Communications & Engagement With Your Frontline Retail Workforce
Synopsis
- What more can we do to achieve seamless communication with retail employees?
- The new approaches to reaching your frontline workforce that will increase their level of commitment to, and connection with, your organization.
- How one organization redesigned its communication strategy to improve employee satisfaction and productivity.
9:20 am Develop: What More Can We Learn from the HR Leaders Rethinking How to Connect Their Field Retail Workforce?
Synopsis
Question & Answer Session Facilitated by the Focus Day Chair
9:40 am Action: What Are You Now Going to Do Differently to Increase Communication & Culture in Your Retail Organization?
Synopsis
Output Focused Action Session Facilitated by the Chair
10:00 am Speed Networking Break
Rethinking Retail Hourly Workforce Talent Acquisiton
10:40 am Discover: Transforming Brand Voice to Be a Retail Employer of Choice
Synopsis
- How can we encourage national, organic referrals?
- The fresh approaches to marketing and recruitment techniques
- How Hot Topic is transforming its brand voice and image to illustrate its unique culture and company structure, to attract diverse, top retail talent
11:00 am Discover: Are Store Managers the Best Recruiters for Your Business?
Synopsis
- Hear the new survey results that reveal the top challenges and solutions from you and your colleagues when it comes to talent acquisition
- How to support your store managers to end the cycle of turnover and understaffed stores
- Are you listening to your candidates as much as you listen to your customers? They are the same audience
11:20 am Develop: What More Can We Learn from Retail Leaders Re-Designing Field Talent Development?
Synopsis
Question & Answer Session Facilitated by the Chair
11:40 am Action: How Are You Going to Talent Your Retail Brand?
Synopsis
Output Focused Action Session Facilitated by the Chair
Boosting Supply Chain & Hourly Workforce Talent Development for Retail Success
10:40 am Discover: Pre-Shift Employee Learning for Supply Chain Development
Synopsis
- How can we better develop L&D in the supply chain, and implement this into stores too?
- The fresh approaches to interactive learning.
- How Wayfair established a learning academy for frontline workers so employees can complete pre-shift learning.
11:00 am Discover: Training and Developing Today’s Workforce for Tomorrow’s Growth
Synopsis
- Methods for engaging store learners and elevating the training experience
- Leveraging gamified learning
- From Store Associate to Regional Leader: How RaceTrac designs clear career paths and intentional development programs to accelerate internal growth
11:20 am Discover: Case Study Brought to you by Dollar General & Workforce Edge
11:40 am Develop: What More Can We Learn From Retail Leaders Re-Thinking Supply Chain & Field Development Strategies?
Synopsis
Question & Answer Session Facilitated by the Chair
12:00 pm Action: How Are You Going to More Effectively Enhance Your Field Retail Employees?
Synopsis
Output Focused Action Session Facilitated by the Chair
12:20 pm Networking Lunch
Trialling Workplace Flexibility to Influence Employee Retention
1:20 pm Discover: Navigating the “New Normal” for An Engaged, Informed & Energized Workforce
Synopsis
- What can we do to navigate the “new normal,” and how can we allow employees to feel heard whilst ensuring healthy business functioning?
- Fresh approaches to business-critical decision-making & meaningfully communicating politically sensitive subject matter to differing employee audiences.
- How Hanna Andersson is rapidly adapting to COVID by introducing flexible hybrid work schedules & developing employee forward centered mandates for an engaged, informed & energized workforce, from distribution centers to head office.
1:40 pm Discover: Reducing Field Turnover By 36% And Tying Employee Feedback To Positive Outcomes
Synopsis
- What’s driving frontline worker turnover (hint: it’s not pay) and how to improve it.
- The cost of employee turnover, why your calculation matters, and its impact on your bottom line.
- Using the scientific process (listen, analyze, act, measure) to decrease turnover at scale.
- How your peers are embracing retention management software to reduce their turnover and successfully execute on their retention strategy.
2:00 pm Develop: What More Can We Learn from Retail Leaders Re-Thinking Retention Strategies?
Synopsis
Question & Answer Session Facilitated by the Chair
2:20 pm Action: How Are You Going to Retain Talent in Your Retail Brand?
Synopsis
Output Focused Action Session Facilitated by the Chair
Efficient & Future-Focused Learning & Development
1:20 pm Discover: Evolving Development & Connecting it to the Employee Experience at Dollar General
Synopsis
- How can we scale employee development plans?
- Through the use of emerging technologies and broadening vendor partnerships, development has been diversified, individualized, and scaled like never before.
- How Dollar General is evolving development from a one-size-fits-all approach to journeys that truly become part of the overall employee experience.
1:40 pm Discover: Cohort-Based Learning for High Retail Employee Engagement & Retention
Synopsis
- How can we group employees together for more targeted leadership development?
- Fresh thinking for advancing diverse employee populations, such as high potential women.
- How Living Spaces Furniture developed a cohort-based learning program to improve promotion, engagement and retention rates in the retail workforce.
2:00 pm Discover: Shifting Attitudes of the Retail Workforce: What Matters Most in 2023 to Retain your Best Talent
Synopsis
- Discover data-driven insights from a comprehensive study of more than 2,000 retail employees
- Understand the factors that drive attraction, retention, and turnover, and how attitudes are shifting as economic conditions change
- Identify opportunities to enhance your employee value proposition based on the psychological tradeoffs retail employees make when considering new opportunities
2:20 pm Develop: What More Can We Learn from Retail Leaders Re-Designing Talent Development?
Synopsis
Question & Answer Session Facilitated by the Chair
2:40 pm Action: How Are You Going to Re-Imagine Learning Opportunities to Engage the Retail Workforce
Synopsis
Output Focused Action Session Facilitated by the Chair
3:00 pm Refreshments Break
Unlocking the Potential of Your Diverse Retail Workforce
3:40 pm Panel Discussion: Prioritizing Diversity, Equity, Inclusion & Belonging in the Retail Industry
Synopsis
- What are the biggest barriers we face in driving DE&I up the agendas of our organizations’ leaders?
- What role does DE&I have in ESG?
- How do we create and strengthen cultures of inclusion?
- Rethinking how to then equip our leaders, directors and managers with the tools they need to lead the conversation and encourage participation in our most critical DE&I initiatives.
- What are the creative approaches we can take to proactively source candidates from underrepresented communities, from field associates through to board of directors?
- The new thinking required to effectively design, build, and measure the progress of diversity initiatives across our recruitment and development practices.
- How do, and how should, DE&I efforts be reflected in the communities we work and build?
4:20 pm Develop: Workforce Education: Your Untapped Competitive Advantage
Synopsis
- Learn how you can solve for your CEO’s top concern this year: talent attraction and retention
- Understand why 79% of frontline workers say job growth is one of their top five career advancement needs, ranking even higher than pay
- Find out how to stop the attrition – 61% of retail employees are predicted to leave their positions because of poor or no education benefits
- Discover how you can receive 226% ROI on your strategic workforce education program
4:40 pm Develop: What More Can We Learn from HR Leaders Rethinking How to Meet the Needs of Their Diverse Retail Workforce?
Synopsis
Question & Answer Session Facilitated by the Focus Day Chair
4:50 pm Action: What Are You Now Going to Do Differently to Increase Communication & Culture in Your Retail Organization?
Synopsis
Output Focused Action Session Facilitated by the Chair