8:00 am Conference Registration & Networking

8:40 am What it Takes to Make a Leap a Reality

8:50 am Chair’s Welcome, Opening Remarks & Connection Before Content

Revolutionize Field Communication & Culture in Retail

9:00 am Discover: Connecting a Growing Retail Workforce for Recognized Culture

Synopsis

  • How can we build a culture that is at the heart of the organization?
  • Store rides, surveys and connect sessions – new ways to build great culture.
  • How Sheetz intentionally creates a connected culture, ranking in the Fortune Best Places to Work in Retail’, whilst growing to 1000 stores and 40,000 employees by 2028.

9:20 am Discover: Discover: Innovating Communication Strategy to Drive Company Culture

  • Lani Glancy Vice President, Talent Development, Diversity Equity and Inclusion, and Communications, AutoZone De Mexico

Synopsis

  • How can we gain executive buy-in with employee communication strategy and spending?
  • What does 30 years of culture innovation look like?
  • How Autozone innovated its communication strategy to drive culture and engagement in a geographically dispersed retail workforce.

9:40 am Discover: Discover: Rethinking How to Improve Communications & Engagement With Your Frontline Retail Workforce

  • Erwin Van Founder - Enabling Organizations to Digitize their Frontline Communications, Speakap Inc.

Synopsis

  • What more can we do to achieve seamless communication with retail employees?
  • The new approaches to reaching your frontline workforce that will increase their level of commitment to, and connection with, your organization.
  • How one organization redesigned its communication strategy to improve employee satisfaction and productivity.

10:00 am Develop: What More Can We Learn from the HR Leaders Rethinking How to Connect Their Field Retail Workforce?

  • Erwin Van Founder - Enabling Organizations to Digitize their Frontline Communications, Speakap Inc.
  • Stephanie Nycum Doliveira Executive Vice President People & Culture, Sheetz Inc.
  • Lani Glancy Vice President, Talent Development, Diversity Equity and Inclusion, and Communications, AutoZone De Mexico

Synopsis

Question & Answer Session Facilitated by the Focus Day Chair

10:20 am Action: What Are You Now Going to Do Differently to Increase Communication & Culture in Your Retail Organization?

Synopsis

Output Focused Action Session Facilitated by the Chair

10:40 am Speed Networking Break

TRACK A

Rethinking Retail Hourly Workforce Talent Development Initiatives

11:20 am Discover: Training + Developing Today’s Workforce for Tomorrow’s Growth

  • Jennifer Ramey Executive Director - Field Human Resources & Learning, RaceTrac Petroleum

Synopsis

Key topics for discussion:

  • Methods for engaging store learners and elevating the training experience
  • Leveraging gamified learning
  • From Store Associate to Regional Leader: How RaceTrac designs clear career paths and intentional development programs to accelerate internal growth

 

11:40 am Develop: What More Can We Learn from Retail Leaders Re-Designing Field Talent Development?

  • Jennifer Ramey Executive Director - Field Human Resources & Learning, RaceTrac Petroleum

Synopsis

Question & Answer Session Facilitated by the Chair

12:00 pm Action: How Are You Going to Retain Talent in Your Retail Brand?

Synopsis

Output Focused Action Session Facilitated by the Chair

TRACK B

Boosting Supply Chain Development for Retail Success

11:20 am Discover: Pre-Shift Employee Learning for Supply Chain Development

Synopsis

  • How can we better develop L&D in the supply chain, and implement this into stores too?
  • The fresh approaches to interactive learning.
  • How Wayfair established a learning academy for frontline workers so employees can complete pre-shift learning.

11:40 am Develop: What More Can We Learn From Retail Leaders Re-Thinking Supply Chain Development Strategies?

Synopsis

Question & Answer Session Facilitated by the Chair

12:00 pm Action: How Are You Going to More Effectively Enhance Your Field Retail Employees?

Synopsis

Output Focused Action Session Facilitated by the Chair

12:20 pm Networking Lunch

TRACK A

Trialling Workplace Flexibility to Influence Employee Retention

1:40 pm Discover: Navigating the “New Normal” for An Engaged, Informed & Energized Workforce

Synopsis

  • What can we do to navigate the “new normal,” and how can we allow employees to feel heard whilst ensuring healthy business functioning?
  • Fresh approaches to business-critical decision-making & meaningfully communicating politically sensitive subject matter to differing employee audiences.
  • How Hanna Andersson is rapidly adapting to COVID by introducing flexible hybrid work schedules & developing employee forward centered mandates for an engaged, informed & energized workforce, from distribution centers to head office.

2:00 pm Discover: Reducing Field Turnover By 36% And Tying Employee Feedback To Positive Outcomes

Synopsis

  • What’s driving frontline worker turnover (hint: it’s not pay) and how to improve it.
  • The cost of employee turnover, why your calculation matters, and its impact on your bottom line.
  • Using the scientific process (listen, analyze, act, measure) to decrease turnover at scale.
  • How your peers are embracing retention management software to reduce their turnover and successfully execute on their retention strategy.

2:20 pm Develop: What More Can We Learn from Retail Leaders Re-Thinking Retention Strategies?

Synopsis

Question & Answer Session Facilitated by the Chair

2:40 pm Action: How Are You Going to Retain Talent in Your Retail Brand?

Synopsis

Output Focused Action Session Facilitated by the Chair

TRACK B

Efficient & Future-Focused Learning & Development

1:40 pm Discover: Evolving Development & Connecting it to the Employee Experience at Dollar General

  • Chelsea Beachy Director - Organizational Development, Dollar General Corp.

Synopsis

  • How can we scale employee development plans?
  • Through the use of emerging technologies and broadening vendor partnerships, development has been diversified, individualized, and scaled like never before.
  • How Dollar General is evolving development from a one-size-fits-all approach to journeys that truly become part of the overall employee experience.

2:00 pm Discover: Cohort-Based Learning for High Retail Employee Engagement & Retention

  • Lucas Stidham Director - Learning & Development, Living Spaces Furniture

Synopsis

  • How can we group employees together for more targeted leadership development?
  • Fresh thinking for advancing diverse employee populations, such as high potential women.
  • How Living Spaces Furniture developed a cohort-based learning program to improve promotion, engagement and retention rates in the retail workforce.

2:20 pm Develop: What More Can We Learn from Retail Leaders Re-Designing Field Talent Development?

  • Chelsea Beachy Director - Organizational Development, Dollar General Corp.
  • Lucas Stidham Director - Learning & Development, Living Spaces Furniture

Synopsis

Question & Answer Session Facilitated by the Chair

2:40 pm Action: How Are You Going to More Effectively Enhance Your Field Retail Employees?

Synopsis

Output Focused Action Session Facilitated by the Chair

3:00 pm Refreshments Break

Unlocking the Potential of Your Diverse Retail Workforce

3:40 pm Panel Discussion: Prioritizing Diversity, Equity, Inclusion & Belonging in the Retail Industry

  • Lydia Smith Chief Diversity Officer, Victoria's Secret & Co
  • Michael Lopez Executive Consultant & Former Senior Vice President, Environmental, Social and Governance, Inclusion & Diversity, Abercrombie & Fitch
  • Robert Shorty Director, Global Diversity, Equity, & Inclusion, Nike
  • Ashley White Vice President - Diversity, Equity & Inclusion, Big Lots Stores Inc.
  • Kalinda Campbell Diversity, Inclusion & Belonging (DIB) - Talent Strategy and Governance, Nordstrom

Synopsis

  • What are the biggest barriers we face in driving DE&I up the agendas of our organizations’ leaders?
  • What role does DE&I have in ESG?
  • How do we create and strengthen cultures of inclusion?
  • Rethinking how to then equip our leaders, directors and managers with the tools they need to lead the conversation and encourage participation in our most critical DE&I initiatives.
  • What are the creative approaches we can take to proactively source candidates from underrepresented communities, from field associates through to board of directors?
  • The new thinking required to effectively design, build, and measure the progress of diversity initiatives across our recruitment and development practices.
  • How do, and how should, DE&I efforts be reflected in the communities we work and build?

4:10 pm Develop: What More Can We Learn from HR Leaders Rethinking How to Meet the Needs of Their Diverse Retail Workforce?

  • Ashley White Vice President - Diversity, Equity & Inclusion, Big Lots Stores Inc.
  • Robert Shorty Director, Global Diversity, Equity, & Inclusion, Nike
  • Lydia Smith Chief Diversity Officer, Victoria's Secret & Co
  • Michael Lopez Executive Consultant & Former Senior Vice President, Environmental, Social and Governance, Inclusion & Diversity, Abercrombie & Fitch
  • Kalinda Campbell Diversity, Inclusion & Belonging (DIB) - Talent Strategy and Governance, Nordstrom

Synopsis

Question & Answer Session Facilitated by the Focus Day Chair

4:30 pm Action: What Are You Now Going to Do Differently to Increase Communication & Culture in Your Retail Organization?

Synopsis

Output Focused Action Session Facilitated by the Chair

4:50 pm Chair’s Closing Remarks & End of Conference Day One