7:00 am Conference Registration & Networking

8:00 am What it Takes to Make a Leap a Reality

8:10 am Chair’s Welcome, Opening Remarks & Connection Before Content

Revolutionize Field Communication & Culture in Retail

8:20 am Discover: Connecting a Growing Retail Workforce for Recognized Culture

Synopsis

  • How can we build a culture that is at the heart of the organization?
  • Store rides, surveys and connect sessions – new ways to build great culture.
  • How Sheetz intentionally creates a connected culture, ranking in the Fortune Best Places to Work in Retail’, whilst growing to 1000 stores and 40,000 employees by 2028.

8:40 am Discover: Discover: Innovating Communication Strategy to Drive Company Culture

  • Lani Glancy VP, Talent Development and DEI (Retired), AutoZone, Inc.

Synopsis

  • How can we gain executive buy-in with employee communication strategy and spending?
  • What does 30 years of culture innovation look like?
  • How Autozone innovated its communication strategy to drive culture and engagement in a geographically dispersed retail workforce.

9:00 am Discover: Discover: Rethinking How to Improve Communications & Engagement With Your Frontline Retail Workforce

  • Erwin van der Vlist Founder - Enabling Organizations to Digitize their Frontline Communications, Speakap Inc.

Synopsis

  • What more can we do to achieve seamless communication with retail employees?
  • The new approaches to reaching your frontline workforce that will increase their level of commitment to, and connection with, your organization.
  • How one organization redesigned its communication strategy to improve employee satisfaction and productivity.

9:20 am Develop: What More Can We Learn from the HR Leaders Rethinking How to Connect Their Field Retail Workforce?

Synopsis

Question & Answer Session Facilitated by the Focus Day Chair

9:40 am Action: What Are You Now Going to Do Differently to Increase Communication & Culture in Your Retail Organization?

Synopsis

Output Focused Action Session Facilitated by the Chair

10:00 am Speed Networking Break

Rethinking Retail Hourly Workforce Talent Acquisiton

10:40 am Discover: Transforming Brand Voice to Be a Retail Employer of Choice

Synopsis

  • How can we encourage national, organic referrals?
  • The fresh approaches to marketing and recruitment techniques
  • How Hot Topic is transforming its brand voice and image to illustrate its unique culture and company structure, to attract diverse, top retail talent

11:00 am Discover: Are Store Managers the Best Recruiters for Your Business?

  • Melissa Hassett Vice President, Client Services, ManPower Group, Talent Solution RPO

Synopsis

  • Hear the new survey results that reveal the top challenges and solutions from you and your colleagues when it comes to talent acquisition 
  • How to support your store managers to end the cycle of turnover and understaffed stores 
  • Are you listening to your candidates as much as you listen to your customers? They are the same audience

11:20 am Develop: What More Can We Learn from Retail Leaders Re-Designing Field Talent Development?

Synopsis

Question & Answer Session Facilitated by the Chair

11:40 am Action: How Are You Going to Talent Your Retail Brand?

Synopsis

Output Focused Action Session Facilitated by the Chair

Boosting Supply Chain & Hourly Workforce Talent Development for Retail Success

10:40 am Discover: Pre-Shift Employee Learning for Supply Chain Development

Synopsis

  • How can we better develop L&D in the supply chain, and implement this into stores too?
  • The fresh approaches to interactive learning.
  • How Wayfair established a learning academy for frontline workers so employees can complete pre-shift learning.

11:00 am Discover: Training and Developing Today’s Workforce for Tomorrow’s Growth

Synopsis

  • Methods for engaging store learners and elevating the training experience
  • Leveraging gamified learning
  • From Store Associate to Regional Leader: How RaceTrac designs clear career paths and intentional development programs to accelerate internal growth

11:20 am Discover: Case Study Brought to you by Dollar General & Workforce Edge

  • Amanda Worrell Director of Field Human Resources, Dollar General
  • Dan Marsella Director of Strategic Partnerships, Strategic Education Inc.

11:40 am Develop: What More Can We Learn From Retail Leaders Re-Thinking Supply Chain & Field Development Strategies?

Synopsis

Question & Answer Session Facilitated by the Chair

12:00 pm Action: How Are You Going to More Effectively Enhance Your Field Retail Employees?

Synopsis

Output Focused Action Session Facilitated by the Chair

12:20 pm Networking Lunch

Trialling Workplace Flexibility to Influence Employee Retention

1:20 pm Discover: Navigating the “New Normal” for An Engaged, Informed & Energized Workforce

Synopsis

  • What can we do to navigate the “new normal,” and how can we allow employees to feel heard whilst ensuring healthy business functioning?
  • Fresh approaches to business-critical decision-making & meaningfully communicating politically sensitive subject matter to differing employee audiences.
  • How Hanna Andersson is rapidly adapting to COVID by introducing flexible hybrid work schedules & developing employee forward centered mandates for an engaged, informed & energized workforce, from distribution centers to head office.

1:40 pm Discover: Reducing Field Turnover By 36% And Tying Employee Feedback To Positive Outcomes

Synopsis

  • What’s driving frontline worker turnover (hint: it’s not pay) and how to improve it.
  • The cost of employee turnover, why your calculation matters, and its impact on your bottom line.
  • Using the scientific process (listen, analyze, act, measure) to decrease turnover at scale.
  • How your peers are embracing retention management software to reduce their turnover and successfully execute on their retention strategy.

2:00 pm Develop: What More Can We Learn from Retail Leaders Re-Thinking Retention Strategies?

Synopsis

Question & Answer Session Facilitated by the Chair

2:20 pm Action: How Are You Going to Retain Talent in Your Retail Brand?

Synopsis

Output Focused Action Session Facilitated by the Chair

Efficient & Future-Focused Learning & Development

1:20 pm Discover: Evolving Development & Connecting it to the Employee Experience at Dollar General

Synopsis

  • How can we scale employee development plans?
  • Through the use of emerging technologies and broadening vendor partnerships, development has been diversified, individualized, and scaled like never before.
  • How Dollar General is evolving development from a one-size-fits-all approach to journeys that truly become part of the overall employee experience.

1:40 pm Discover: Cohort-Based Learning for High Retail Employee Engagement & Retention

  • Lucas Stidham Senior Director Learning & Developent, Living Spaces Furniture

Synopsis

  • How can we group employees together for more targeted leadership development?
  • Fresh thinking for advancing diverse employee populations, such as high potential women.
  • How Living Spaces Furniture developed a cohort-based learning program to improve promotion, engagement and retention rates in the retail workforce.

2:00 pm Discover: Shifting Attitudes of the Retail Workforce: What Matters Most in 2023 to Retain your Best Talent

Synopsis

  • Discover data-driven insights from a comprehensive study of more than 2,000 retail employees
  • Understand the factors that drive attraction, retention, and turnover, and how attitudes are shifting as economic conditions change
  • Identify opportunities to enhance your employee value proposition based on the psychological tradeoffs retail employees make when considering new opportunities 

2:20 pm Develop: What More Can We Learn from Retail Leaders Re-Designing Talent Development?

  • Erica Grant Principal, Lotis Blue Consulting
  • Chelsea Beachy Director, Organizational Development, Dollar General
  • Lucas Stidham Senior Director Learning & Developent, Living Spaces Furniture

Synopsis

Question & Answer Session Facilitated by the Chair

2:40 pm Action: How Are You Going to Re-Imagine Learning Opportunities to Engage the Retail Workforce

Synopsis

Output Focused Action Session Facilitated by the Chair

3:00 pm Refreshments Break

Unlocking the Potential of Your Diverse Retail Workforce

3:40 pm Panel Discussion: Prioritizing Diversity, Equity, Inclusion & Belonging in the Retail Industry

Synopsis

  • What are the biggest barriers we face in driving DE&I up the agendas of our organizations’ leaders?
  • What role does DE&I have in ESG?
  • How do we create and strengthen cultures of inclusion?
  • Rethinking how to then equip our leaders, directors and managers with the tools they need to lead the conversation and encourage participation in our most critical DE&I initiatives.
  • What are the creative approaches we can take to proactively source candidates from underrepresented communities, from field associates through to board of directors?
  • The new thinking required to effectively design, build, and measure the progress of diversity initiatives across our recruitment and development practices.
  • How do, and how should, DE&I efforts be reflected in the communities we work and build?

4:20 pm Develop: Workforce Education: Your Untapped Competitive Advantage

Synopsis

  • Learn how you can solve for your CEO’s top concern this year: talent attraction and retention
  • Understand why 79% of frontline workers say job growth is one of their top five career advancement needs, ranking even higher than pay
  • Find out how to stop the attrition – 61% of retail employees are predicted to leave their positions because of poor or no education benefits
  • Discover how you can receive 226% ROI on your strategic workforce education program

4:40 pm Develop: What More Can We Learn from HR Leaders Rethinking How to Meet the Needs of Their Diverse Retail Workforce?

Synopsis

Question & Answer Session Facilitated by the Focus Day Chair

4:50 pm Action: What Are You Now Going to Do Differently to Increase Communication & Culture in Your Retail Organization?

Synopsis

Output Focused Action Session Facilitated by the Chair

5:00 pm Chair’s Closing Remarks & End of Conference Day One